At La Valise Tulum, we believe every journey begins long before arrival. That's why we've gathered here the questions our guests ask us most, so planning your stay is just as effortless and enjoyable as the experience itself. You'll find information on reservations, policies, amenities, and everything you need to know before you arrive.
CHECK-IN & CHECK-OUT
Early Arrival / Late Departure
Check-in time is 3:00 pm and check-out time is 12:00 pm.
Arriving Early? We will make every effort to accommodate you based on availability. Please inform us in advance of your arrival time. If early check-in isn't possible, we are happy to securely store your luggage while you explore our property.
Need an Extra Hour? Depending on our occupancy, we can provide a complimentary late check-out until 1:00 pm, allowing you to make the most of your time with us.
Extended Stay? If you wish to stay beyond 1:00 pm, a late check-out between 2:00 pm and 3:00 pm is available for an additional charge of $100 USD + taxes, depending on availability.
ELECTRIC ADAPTOR
The electricity supply in Mexico is 115V at 60Hz, which is the same as in the United States and Canada. The wall plug type is also identical. Therefore, if you're visiting from the US or Canada, you won't need a special adaptor for your electronic devices.
COMMUNICATION
Before arriving, reach out to your cell phone carrier to explore international plan options and prevent unexpected charges. If you choose not to opt for an international plan, remember to disable cellular and data roaming, as well as push notifications on your device.
In areas where cellphone service may be limited, WiFi is commonly available. To stay connected, we recommend using WhatsApp, a reliable communication platform that works well with WiFi connectivity. This way, you can ensure smooth communication throughout your visit.
DIRECTIONS
La Valise Tulum is located 90 miles south of the city of Cancun and 30 miles from Tulum International Airport.
Cancun International Airport: Embark on the 307 highway southbound from Cancun Airport, a wide 2-lane route leading through Playa del Carmen, taking approximately 90 minutes to reach Tulum. Upon entering Tulum town, at a four-way intersection with the "Super Aki" supermarket on your right, turn left (east) towards the beach road (signposted "To Boca Paila"). Travel south for about 6 km. Located a bit further down from the main strip, just past Lula Hotel Tulum, at Tulum Boca Paila KM 8.7, be on the lookout for the La Valise Tulum sign.
Tulum International Airport: Begin on Carretera Federal 307, the primary highway in the region, and continue until reaching Tulum Pueblo. Follow the signs for "Tulum Hotel Zone." Positioned a bit further down from the main strip, just past Sanara, at Tulum Boca Paila KM 8.7, look for the La Valise Tulum sign.
TRANSPORTATION
Car Rentals: If you prefer not to rent a car, we recommend pre-arranging an airport pick-up. La Valise Tulum offers private transfers, ask your concierge to book your private transfer. These can be booked between 30 days and 24 hours before your arrival.
Airport Shuttles: Explore the convenience of airport shuttles, available for online booking. Alternatively, our concierge team can arrange a private transfer. For budget-conscious travelers, consider ADO buses.
Biking and walking: Enjoy the immediate surroundings by biking or walking. La Valise Tulum provides shared bikes for your convenience. For longer distances, taking a taxi is advisable, especially at night.
Taxis: Taxis are readily available on Beach Road for local transportation to the town or pueblo. Before starting your journey, inquire about the fare, or feel free to ask our staff for assistance.
CASH / CREDIT CARDS
At the hotel, we accept all major credit cards. We do not accept checks. We are a cash-free hotel. It will not be possible to pay in cash at check-out. The approved payment methods will be credit or debit cards and/or charges to your hotel room balance. Accepted credit cards include: Visa, Mastercard, and American Express.All prices are quoted in U.S. dollars and do not include 21% hospitality taxes.
If you have any questions about your bill you can email us at tulum.reservations@lavalise.com
WATER
Please note that the tap water on site is non-drinkable. However, in your bathroom, you'll find small containers with drinkable water sourced from an on-site well. This water undergoes purification through filtering methods and UV treatment for your safety.
HEALTH AND SAFETY
Doctors: We have a reliable doctor available for personal appointments who can come to the hotel within 30 minutes (depending on traffic), or up to 1 hour during high season (December – January).
Hospitals: The closest Hospital, CostaMed, 307 Boca Paila Road is located approximately 13 km from the hotel and can be reached in 30 minutes depending on traffic, 1 hour during high season (December – January).
CHECK-IN
We do require presentation of a valid government-issued identification at the time of check-in that will be scanned for our records.
CONCIERGE / RECEPTION
Our concierge services are available 24/7. If you need assistance, please inform us, and our team will be ready to help. In the absence of the concierge team, our security guards are always on hand to assist you.
SECURITY
Safety is not a concern in Tulum. The area is under constant surveillance by local police and private security companies. Feel free to walk on the streets or the beach at night without worry. Additionally, our on-site security guards are vigilant in ensuring the safety of both the hotel and our guests. Taxis are readily available and safe to hail on the street. However, for your convenience and to avoid potential fare discrepancies, we are happy to coordinate your transportation.
FOOD & BEVERAGE
Restaurant and Room Service: Enjoy the convenience of our full-service restaurant on the property, serving breakfast, lunch, and dinner. Our menu features a delightful blend of traditional Mexican and Mayan dishes. For added comfort, meals can be delivered to your room or terrace.
Dinner at NÜ Tulum: Experience our jungle-side restaurant, NÜ Tulum, for dinner. Recommended by the Michelin Guide, this unique dining venue offers a fusion of modern and traditional Mexican cuisine, showcasing fresh, locally sourced, and sustainable ingredients within a stunning jungle setting. NÜ Tulum has been recognized among the five best restaurants in Riviera Maya by Travel + Leisure.
Special Dietary Needs: We happily accommodate various dietary requirements, including gluten and dairy-free options. Please inform us of any dietary preferences or restrictions when making your reservation so that we can ensure a tailored dining experience for you.
CHILDREN AND PETS
We love kids, but unfortunately due to our small size and intimate atmosphere, we only allow children ages 12 and older in the hotel. We also love pets, but they too must stay at home.
SMOKING
We do not allow smoking on hotel premises, however, we do have a designated smoking area in front of the hotel.
BEACH AND SEAWEED
Sargasso seaweeds are a natural occurrence that can affect our Mexican Caribbean beaches, including Tulum. The blooming, migration, and presence of sargasso are unpredictable, making it challenging to anticipate its levels on any given day.
To ensure our guests can enjoy pristine beaches, we have a dedicated team working daily to remove and dispose of seaweed from the beach strand. However, during periods of high sargasso arrivals, we invite our guests to enjoy Tulum Beach's largest pool at our Jungle side.
Beyond the beaches, Tulum offers a wealth of experiences, including exploring Cenotes, ancient Mayan ruins in Tulum, Coba, and Chichen Itza, cave exploration, and swimming with whale sharks. The growing foodie scene boasts acclaimed restaurants like Hartwood, Arca, Wild, and NÜ. Even after two weeks in Tulum, you'll find there's much more to discover.
We are actively participating in a coast-wide initiative to address increasing seaweed growth. Our involvement in meetings with academics, the government, and the private sector aims to find durable solutions, including sea recollection and offshore nets to contain seaweed before it reaches the beaches. Join us in supporting this initiative for the long-term benefit of our beautiful coast.
*Pool access is subject to availability on a first-come, first-serve basis.
MINDFULNESS
At La Valise Tulum, we are committed to maintaining an environmentally friendly property and appreciate our guests' mindfulness toward flora, fauna, and natural resources. To contribute to this effort, we kindly ask you to dispose of toilet paper in the provided trash cans. Additionally, please be mindful of energy usage by turning off lights when not needed. While our A/C is available 24/7, we recommend using it from 6:00 pm to 9:00 am to support energy conservation.
WILDLIFE
Our hotel is located in a protected natural area of Tulum, where wildlife is part of the surrounding ecosystem and the experience we offer.
You may occasionally encounter animals around the property. Please admire them from a safe distance and refrain from feeding or approaching them.
The hotel is not responsible for any accidents, injuries, or damages that may result from interactions with wildlife.
BOOKING & DEPOSIT FEE
All prices are quoted in U.S. dollars.
Rates and fees are subject to a 21% hospitality tax, a destination fee of 40 USD per night. These fees will be applied in addition to the nightly rate.
Depending on the selected rate during the booking process, a deposit fee will be collected according to the conditions indicated in their policies.
By completing this booking request, you certify that you are the cardholder and authorize us to charge your credit card automatically with the amount due at that time. All non-refundable rates will be collected in full upon booking. In case of having problems making this balance on your credit card, we will contact you by email to request updated information on your payment method.
You understand that any non-refundable rates and special reservations mentioned in the hotel cancellation policy are charged in full on the date the reservation is made and can’t be modified or canceled.
A pre-authorization amount of $100 USD per night will be held on your credit card upon check-in as a guarantee for any incidentals during your stay. After check-out, a brief room inspection is carried out as part of our standard operational procedures. Once completed, the corresponding pre-authorization is released. The time it takes for the amount to be reflected in the guest’s account may vary depending on the issuing bank and, in some cases, can take up to 72 business hours.
To ensure the security of your transaction, you must present the physical credit card used to pay for the reservation at check-in. If the original card is unavailable, you will need to provide a new card for payment, and the previous charge will be canceled.
Additionally, a valid ID matching the credit card details is required. Our staff will also request the verified cardholder to sign a registration card that includes a payment authorization with this information.We recommend reviewing this policy before your arrival to avoid any inconvenience.
CANCELLATION
We are a small, privately-owned referral driven hotel and have a strict cancellation policy due to this:
- Depending on the selected rate during the booking process, a penalty fee will apply according to the conditions indicated in their policies.
- All cancellations must be done via email to tulum.reservations@lavalise.com.
- We do not accept cancellation requests by phone.In case of early departure or no-show, the total amount of your stay will be charged and there will be no refund or credit offered.
- In case you make any changes to your reservation after the cancellation period or shorten your stay, we will charge the number of nights originally booked.
Please consider the following:
- We do not accept changes or cancellation requests by phone, SMS, WhatsApp, or any other method that is not via email to tulum.reservations@lavalise.com.
- In case of early departure, the total amount of your stay will be charged and there will be no refund or credit offered.
- In case you make any changes to your reservation after the cancellation period or shorten your stay, we will charge the number of nights originally booked.
- If you book at a certain rate and during the time span between your reservation date and your arrival date the price changes, both parties will respect the rate of the original reservation.
- We are not responsible or liable for changes or cancellations made that relate to or arise as a result of fire, epidemics, or health risks, technical problems with transport as well as flight delays due to weather or mechanical reasons, closed or congested airports or ports or any unforeseeable or unavoidable events beyond hotel control. We highly recommend to purchase a travel insurance for any inconvenience or emergency that could prevent visiting us as planned.
- If you booked on a website other than the hotel’s and need to make a change to your reservation please go through the booking agent/website that you made the initial reservation with to request changes.
- A credit card fee of 10% will be retained from any refund. For refunds through bank transfers will be 5% of the credit card merchant fee + $50 USD as bank charges.
The only valid booking sources are the links provided on our active website www.lavalisetulum.com and our official OTA profiles (please verify first with our Reservations Department at tulum.reservations@lavalise.com). Any other booking source is invalid and the hotel will keep the right to refuse any reservation coming from these sites. Also, the hotel will not be responsible for any damage caused by a booking created by these unauthorized sources.