BEFORE FOR YOUR ARRIVAL
HOTEL POLICIES - LA VALISE TULUM
At La Valise Tulum, every detail is crafted to offer an unparalleled experience of comfort, beauty, and tranquility. To preserve the essence of our hospitality and ensure a seamless stay, we kindly invite you to review our hotel policies.
These guidelines are designed to provide clarity and peace of mind, allowing you to relax and fully immerse yourself in the magic of Tulum.
GET TO KNOW OUR RESERVATION, STAY & CANCELLATION POLICIES
Deposit Policy: A deposit of the total amount of the reservation will be collected upfront (100%).
Cancellation Policy: No cancellation is allowed under any circumstances or emergency.
Change to Reservation: No change to the length of stay, Check-In, and Check-Out dates or guests are allowed.
Refund Policy: No refunds will be processed under any circumstances or emergency.
Check-In and No-Show: All guests must produce a valid passport or government photo ID upon Check-In. A reservation becomes a No-Show if you do not arrive at the hotel to claim the reservation with us before 9am (local time), on the day after the Check-In date. In the event of a No-Show, 100% of the total stay amount will be applied to your credit card, and no refunds will be processed under any circumstances or emergency.
Minimum Age: Please note that our hotel is designed for adults and does not accommodate children; the minimum age required for guests is 12 years old.
Continental Breakfast: Daily continental breakfast includes pastries, seasonal fruit, coffee, and juice is included with your stay.
Cash-Free / Credit Cards: We are a cash-free hotel; we accept all major credit cards and do not accept checks.
Travel Insurance: We recommend you purchase travel insurance for any non-refundable portions of your trip (cancellation penalties, flights, trip interruption, or delay), and post-departure coverage (e.g., medical and evacuation expenses). Please note that most domestic health insurance policies do not provide coverage in foreign countries, but Travelex does.
Click here to purchase travel insurance services from Travelex.
Payment Verification Policy: To ensure the security of your transaction, you must present the physical credit card used to pay for the reservation at check-in. If the original card is unavailable, you will need to provide a new card for payment, and the previous charge will be canceled. Additionally, a valid ID matching the credit card details is required. Our staff will also request the verified cardholder to sign a registration card that includes a payment authorization with this information. We recommend reviewing this policy before your arrival to avoid any inconvenience.
For any questions or special requests, our reservations team is here to assist you every step of the way. We invite you to contact us should you need clarification on our policies or wish to ensure every detail of your stay is just as you envision it.
