Check-in time is 3:00 pm and check-out time is 12:00 pm.
Can I check in early?
Arriving Early? We will make every effort to accommodate you based on availability. Please inform us in advance of your arrival time. If early check-in isn't possible, we are happy to securely store your luggage while you explore our property.
Can I get a late check-out?
Need an Extra Hour? Depending on our occupancy, we can provide a complimentary late check-out until 1:00 pm, allowing you to make the most of your time with us.
Extended Stay? If you wish to stay beyond 1:00 pm, a late check-out between 2:00 pm and 3:00 pm is available for an additional charge of $100 USD + taxes, depending on availability.
What happens if I check out after 1:00 pm without arranging it?
Check-out is at noon. If you check out beyond 1:00 pm, the hotel reserves the right, without further notice to you, to charge you an additional one (1) night's stay at the then prevailing room rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the room. The hotel shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.
What do I need to present at check-in?
We do require presentation of a valid government-issued identification at the time of check-in that will be scanned for our records. Guests must be 18 years or older with a valid photo ID to check-in. The hotel will accept any government-issued photo ID, such as a passport or valid driver's license, with a corresponding credit card. You must also produce your booking confirmation.
To ensure the security of your transaction, you must present the physical credit card used to pay for the reservation at check-in. If the original card is unavailable, you will need to provide a new card for payment, and the previous charge will be canceled. Additionally, a valid ID matching the credit card details is required. Our staff will also request the verified cardholder to sign a registration card that includes a payment authorization with this information. We recommend reviewing this policy before your arrival to avoid any inconvenience.
What if the cardholder is not part of the travelling party?
The Credit Card used to purchase the room will have to be produced at the time of check-in. If the cardholder is not a member of the traveling party, the traveling member should carry a photocopy of the card used (front and reverse) and a signed letter from the credit card holder authorizing the payment for the room as well as a copy of his ID.
How long is my room held if I arrive late?
Booked rooms will be held for check-in until 6:00 am the following day of the scheduled check-in date, after which the booking will be deemed canceled upon no-show and the hotel shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the canceled booking.
Do I need an electric adaptor?
The electricity supply in Mexico is 115V at 60Hz, which is the same as in the United States and Canada. The wall plug type is also identical. Therefore, if you're visiting from the US or Canada, you won't need a special adaptor for your electronic devices.
How can I stay connected during my stay?
Before arriving, reach out to your cell phone carrier to explore international plan options and prevent unexpected charges. If you choose not to opt for an international plan, remember to disable cellular and data roaming, as well as push notifications on your device.
In areas where cellphone service may be limited, WiFi is commonly available. To stay connected, we recommend using WhatsApp, a reliable communication platform that works well with WiFi connectivity. This way, you can ensure smooth communication throughout your visit.
How do I get to La Valise Tulum from Cancun International Airport?
La Valise Tulum is located 90 miles south of the city of Cancun and 30 miles from Tulum International Airport.
Cancun International Airport: Embark on the 307 highway southbound from Cancun Airport, a wide 2-lane route leading through Playa del Carmen, taking approximately 90 minutes to reach Tulum. Upon entering Tulum town, at a four-way intersection with the "Super Aki" supermarket on your right, turn left (east) towards the beach road (signposted "To Boca Paila"). Travel south for about 6 km. Located a bit further down from the main strip, just past Lula Hotel Tulum, at Tulum Boca Paila KM 8.7, be on the lookout for the La Valise Tulum sign.
How do I get to the hotel from Tulum International Airport?
Tulum International Airport: Begin on Carretera Federal 307, the primary highway in the region, and continue until reaching Tulum Pueblo. Follow the signs for "Tulum Hotel Zone." Positioned a bit further down from the main strip, just past Sanara, at Tulum Boca Paila KM 8.7, look for the La Valise Tulum sign.
Do you offer airport transfers?
Car Rentals: If you prefer not to rent a car, we recommend pre-arranging an airport pick-up. La Valise Tulum offers private transfers, ask your concierge to book your private transfer. These can be booked between 30 days and 24 hours before your arrival.
Airport Shuttles: Explore the convenience of airport shuttles, available for online booking. Alternatively, our concierge team can arrange a private transfer. For budget-conscious travelers, consider ADO buses.
How do I get around Tulum?
Biking and walking: Enjoy the immediate surroundings by biking or walking. La Valise Tulum provides shared bikes for your convenience. For longer distances, taking a taxi is advisable, especially at night.
Taxis: Taxis are readily available on Beach Road for local transportation to the town or pueblo. Before starting your journey, inquire about the fare, or feel free to ask our staff for assistance.
Which payment methods do you accept? Can I pay in cash?
At the hotel, we accept all major credit cards. We do not accept checks. We are a cash-free hotel. It will not be possible to pay in cash at check-out. The approved payment methods will be credit or debit cards and/or charges to your hotel room balance. Accepted credit cards include: Visa, Mastercard, and American Express. All prices are quoted in U.S. dollars and do not include 21% hospitality taxes.
If you have any questions about your bill you can email us at tulum.reservations@lavalise.com
What taxes and fees apply to my stay?
All prices are quoted in U.S. dollars. Rates and fees are subject to a 21% hospitality tax, a destination fee of 40 USD per night. These fees will be applied in addition to the nightly rate.
Room rates shown on the hotel website are charged on a per room per night basis. Meals and add-ons are not included. Room rates do not include service tax, service charge, VAT, or other similar charges or taxes. These will be charged in USD.
Is a deposit required when I book?
Depending on the selected rate during the booking process, a deposit fee will be collected according to the conditions indicated in their policies.
By completing this booking request, you certify that you are the cardholder and authorize us to charge your credit card automatically with the amount due at that time. All non-refundable rates will be collected in full upon booking. In case of having problems making this balance on your credit card, we will contact you by email to request updated information on your payment method.
You understand that any non-refundable rates and special reservations mentioned in the hotel cancellation policy are charged in full on the date the reservation is made and can’t be modified or canceled.
Is there a hold on my card for incidentals?
A pre-authorization amount of $100 USD per night will be held on your credit card upon check-in as a guarantee for any incidentals during your stay. After check-out, a brief room inspection is carried out as part of our standard operational procedures. Once completed, the corresponding pre-authorization is released. The time it takes for the amount to be reflected in the guest’s account may vary depending on the issuing bank and, in some cases, can take up to 72 business hours.
Is the tap water drinkable?
Please note that the tap water on site is non-drinkable. However, in your bathroom, you'll find small containers with drinkable water sourced from an on-site well. This water undergoes purification through filtering methods and UV treatment for your safety.
Is there a doctor or hospital nearby?
Doctors: We have a reliable doctor available for personal appointments who can come to the hotel within 30 minutes (depending on traffic), or up to 1 hour during high season (December – January).
Hospitals: The closest Hospital, CostaMed, 307 Boca Paila Road is located approximately 13 km from the hotel and can be reached in 30 minutes depending on traffic, 1 hour during high season (December – January).
Is the concierge or reception available 24 hours?
Our concierge services are available 24/7. If you need assistance, please inform us, and our team will be ready to help. In the absence of the concierge team, our security guards are always on hand to assist you.
Is Tulum safe? What security does the hotel have?
Safety is not a concern in Tulum. The area is under constant surveillance by local police and private security companies. Feel free to walk on the streets or the beach at night without worry. Additionally, our on-site security guards are vigilant in ensuring the safety of both the hotel and our guests. Taxis are readily available and safe to hail on the street. However, for your convenience and to avoid potential fare discrepancies, we are happy to coordinate your transportation.
What dining options are there at the hotel? Is there room service?
Restaurant and Room Service: Enjoy the convenience of our full-service restaurant on the property, serving breakfast, lunch, and dinner. Our menu features a delightful blend of traditional Mexican and Mayan dishes. For added comfort, meals can be delivered to your room or terrace. Breakfast is complimentary.
What is NÜ Tulum?
Dinner at NÜ Tulum: Experience our jungle-side restaurant, NÜ Tulum, for dinner. Recommended by the Michelin Guide, this unique dining venue offers a fusion of modern and traditional Mexican cuisine, showcasing fresh, locally sourced, and sustainable ingredients within a stunning jungle setting. NÜ Tulum has been recognized among the five best restaurants in Riviera Maya by Travel + Leisure. Book a table: https://www.opentable.com.mx/r/nu-tulum
Can you accommodate special dietary needs?
Special Dietary Needs: We happily accommodate various dietary requirements, including gluten and dairy-free options. Please inform us of any dietary preferences or restrictions when making your reservation so that we can ensure a tailored dining experience for you.
Are children allowed at La Valise Tulum?
We love kids, but unfortunately due to our small size and intimate atmosphere, we only allow children ages 12 and older in the hotel. Our experiences are likewise designed for travellers aged 12 and over.
Are pets allowed?
We also love pets, but they too must stay at home.
Is smoking allowed?
We do not allow smoking on hotel premises, however, we do have a designated smoking area in front of the hotel.
We strictly enforce a no-smoking policy throughout all designated hotel guest rooms (including private patios and balconies) as well as public spaces. A $200 USD deep cleaning fee will apply to any guest for smoking in rooms or on patios/balconies that are designated non-smoking. Additionally, failure to comply with this policy entitles us to terminate your booking and stay at the hotel at our sole discretion, and you must leave the hotel immediately without compensation or reimbursement.
Is there seaweed (sargassum) on the beach?
Sargasso seaweeds are a natural occurrence that can affect our Mexican Caribbean beaches, including Tulum. The blooming, migration, and presence of sargasso are unpredictable, making it challenging to anticipate its levels on any given day.
To ensure our guests can enjoy pristine beaches, we have a dedicated team working daily to remove and dispose of seaweed from the beach strand. However, during periods of high sargasso arrivals, we invite our guests to enjoy Tulum Beach's largest pool at our Jungle side.
We are actively participating in a coast-wide initiative to address increasing seaweed growth. Our involvement in meetings with academics, the government, and the private sector aims to find durable solutions, including sea recollection and offshore nets to contain seaweed before it reaches the beaches. Join us in supporting this initiative for the long-term benefit of our beautiful coast.
Pool access is subject to availability on a first-come, first-serve basis.
What is there to do in Tulum beyond the beach?
Beyond the beaches, Tulum offers a wealth of experiences, including exploring Cenotes, ancient Mayan ruins in Tulum, Coba, and Chichen Itza, cave exploration, and swimming with whale sharks. The growing foodie scene boasts acclaimed restaurants like Hartwood, Arca, Wild, and NÜ. Even after two weeks in Tulum, you'll find there's much more to discover. Connect with our concierge (WhatsApp +52 55 3439 1161) to explore the experiences available.
How can I help keep the property environmentally friendly?
At La Valise Tulum, we are committed to maintaining an environmentally friendly property and appreciate our guests' mindfulness toward flora, fauna, and natural resources. To contribute to this effort, we kindly ask you to dispose of toilet paper in the provided trash cans. Additionally, please be mindful of energy usage by turning off lights when not needed. While our A/C is available 24/7, we recommend using it from 6:00 pm to 9:00 am to support energy conservation.
Will I encounter wildlife at the hotel?
Our hotel is located in a protected natural area of Tulum, where wildlife is part of the surrounding ecosystem and the experience we offer. You may occasionally encounter animals around the property. Please admire them from a safe distance and refrain from feeding or approaching them. The hotel is not responsible for any accidents, injuries, or damages that may result from interactions with wildlife.
What is your cancellation policy?
We are a small, privately-owned referral driven hotel and have a strict cancellation policy due to this:
Depending on the selected rate during the booking process, a penalty fee will apply according to the conditions indicated in their policies.
All cancellations must be done via email to tulum.reservations@lavalise.com. We do not accept cancellation requests by phone.
In case of early departure or no-show, the total amount of your stay will be charged and there will be no refund or credit offered.
In case you make any changes to your reservation after the cancellation period or shorten your stay, we will charge the number of nights originally booked.
How do I cancel or change my reservation?
We do not accept changes or cancellation requests by phone, SMS, WhatsApp, or any other method that is not via email to tulum.reservations@lavalise.com.
If you booked on a website other than the hotel’s and need to make a change to your reservation please go through the booking agent/website that you made the initial reservation with to request changes.
The change of guest name on your booking is allowed if made three (3) full days or more before the check-in date. No changes to stay dates, room category, or duration of stay may be made but you are entitled to cancel the booking and make a new booking with the hotel, subject to availability and to the terms of cancellation.
Are there fees on refunds?
A credit card fee of 10% will be retained from any refund. For refunds through bank transfers will be 5% of the credit card merchant fee + $50 USD as bank charges.
What if the price changes after I book?
If you book at a certain rate and during the time span between your reservation date and your arrival date the price changes, both parties will respect the rate of the original reservation.
What if I cannot travel because of weather, flight delays or other events?
We are not responsible or liable for changes or cancellations made that relate to or arise as a result of fire, epidemics, or health risks, technical problems with transport as well as flight delays due to weather or mechanical reasons, closed or congested airports or ports or any unforeseeable or unavoidable events beyond hotel control. We highly recommend to purchase a travel insurance for any inconvenience or emergency that could prevent visiting us as planned.
Where can I safely book La Valise Tulum?
The only valid booking sources are the links provided on our active website www.lavalisetulum.com and our official OTA profiles (please verify first with our Reservations Department at tulum.reservations@lavalise.com). Any other booking source is invalid and the hotel will keep the right to refuse any reservation coming from these sites. Also, the hotel will not be responsible for any damage caused by a booking created by these unauthorized sources.
Can I change or cancel a non-refundable rate or package?
Non-refundable rates do not allow for changes or cancellations at any time. The total cost for all room nights including taxes (16% VAT and 5% hospitality taxes) will be charged directly after your reservation is made.
All bookings and promotions made for packages are non-refundable. The full amount is billed at the time of booking on your credit card.
When will I receive my booking confirmation?
Once your booking has been successfully completed, a booking confirmation will be issued with reference to each room booked and sent to the email address provided in your booking reservation. If you do not receive your booking confirmation(s) within twenty-four (24) hours from the time of booking, please contact us via the hotel website, by phone, or by email. The 'guest' named in the booking confirmation must be the person staying at the hotel otherwise we reserve the right to cancel the booking.
What are the policies for group bookings and buyouts?
Group Booking Policy: Our standard reservation and cancellation policy is applicable for bookings of up to 4 rooms. However, if a single group reserves more than 4 rooms, our group policies will be enforced. A reservation of 20 to 22 rooms is considered a buyout and requires a special contract. Separate rates and policies apply to buyouts.
Group Deposit Policy: For group bookings of 5 to 8 rooms, a deposit equal to the total amount of the reservation will be collected 30 days prior to the arrival date. For group bookings of 9 to 15 rooms, a deposit equal to the total amount of the reservation will be collected 60 days prior to the arrival date. For reservations of 16 to 19 rooms, a 50% deposit is required, with the remaining balance due 30 days before the arrival date.
Group Cancellation Policy: Cancellations for group bookings of 5 to 8 rooms are allowed free of charge if requested before 30 days from the arrival date. Cancellations made 30 days or less before arrival will incur a charge of 100% of the reservation amount. Cancellations for group bookings of 9 to 15 rooms are allowed free of charge if requested before 60 days from the arrival date. Cancellations made 60 days or less before arrival will incur a charge of 100% of the reservation amount. For group bookings of 16 to 19 rooms, cancellations made between the booking date and before 30 days prior to arrival will incur a 50% cancellation fee. Cancellations made 30 days or less prior to arrival will be subject to a 100% cancellation fee for the entire reservation amount.
Are there items I may not bring into the hotel?
You may not bring the following into our hotel:
Pillows, bed sheets, duvets, or other items of bedding.
Any electrical appliances and/or equipment for heating and/or cooking purposes.
The hotel reserves the right to remove and/or confiscate any of the above items found in any hotel room immediately without notice to you and to charge you for any costs incurred.
Who is responsible for damage or lost belongings?
You are liable for any damage howsoever caused to the allocated room(s) or to the hotel premises or property caused by you or any persons in your party (whether or not staying at the hotel) during your stay.
The hotel will not be responsible for any loss or damage of property left in the guest's room and/or the hotel property at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury, and money/valuable belongings.
What spa treatments do you offer?
Enjoy on-site SPA treatments designed to relax and restore throughout your stay, available at our spa, across the hotel property or in the comfort of your suite.
Massages: Juul Kin (Deep Tissue), Loolhá (Relaxing), Muun (Holistic), Ha’ Nalik’ (Lymphatic), K’ab Kuxtal (Tired Legs Relief).
Special Massages: Sasil (Reflexology), Ixchel (Prenatal), Sayab (Aromatherapy Swedish), T'o'ol paach (Back Relaxation), Tunich Ooxol (Hot Stones), Kaab Lu’um (Honey Body Wrap).
Ritual Massages: Yuumil (Ancestral Tulum Ritual), Luuk (Mud Wrap), Xocolatl (Cocoa Wrap), Humpets’k’in-ki (Aloe After Sun).
Facials: Kichpanil (Luminous Facial & Gua Sha), Kuxtal (Detox Facial).
Do you offer yoga classes?
Yes. Ashtanga Yoga — a strengthening & detoxifying power sequence. Yoga Vinyasa Flow — harmonious movements synchronized with your breath. Yoga Gannon Power Vinyasa — a fast paced blend of vinyasa & ashtanga to break a sweat. Yoga Restorative Flow — a slow profound rhythmic sequence. Yoga Pranayama Meditation — a meditative yogic breathwork.
What ceremonies and rituals can I book?
Pre-Hispanic Sound Healing, Cacao Ceremony, Forgiveness Ceremony, Chakra Harmonizing Ceremony, Mud Ritual (a 2-hour journey), Couples Lunar Ceremony, Couples Fire Ceremony, Mayan Wedding Ceremony (guided by a Mayan Shaman), Mayan Healing (a Temazcal sweat lodge next to a cenote in a local village, followed by a hosted authentic Yucatecan dinner) and Akashic Records Reading.
Which amenities are included at La Valise Tulum?
Private beach, Michelin Guide restaurant, personal concierge service, exclusive experiences, wellness programs, eco-friendly initiatives, swimming pools, spa, complimentary breakfast, 24hr air conditioning, king size bed, luxury bathrooms, free Wi-Fi throughout, in-room safe, beach towels provided, and bicycles for guest use.
Can I host a wedding or private event?
Namron Hospitality offers a wide range of venues, accommodations, and catering options to custom fit your needs — five hotels and one restaurant, all within walking distance from each other on Tulum’s most coveted beach and jungle strip. For small groups, you can hold your ceremony and reception at the hotel; for larger groups, a ceremony at the hotel followed by a reception at NÜ Restaurant, which can also be privatized. Send an event request (https://forms.monday.com/forms/embed/f0a44c955e4c83ffce90f12456342731?r=use1) or email events@namronhospitality.com.
Do you offer a discount at other La Valise hotels?
Embark on a journey through Mexico with La Valise. Begin in the bohemian heart of Roma Norte at La Valise Mexico City. Four hours away, discover colonial charm in San Miguel de Allende at La Valise San Miguel. Finally, unwind in a Caribbean paradise at La Valise Tulum. Extend your trip and enjoy an exclusive 10% discount on your stay at any of our La Valise properties.